Keeping your account secure
Use a unique password, sign out on shared devices and know what to do if you notice activity you do not recognise.
Your account holds your wallet balance and the messages received on your numbers, so it is worth a few minutes to protect it.
Use a strong, unique password
Choose a password of at least 10 characters that you do not use anywhere else — a password manager makes this easy. You can change it at any time in your profile. Changing your password signs out your other devices, and we email you whenever it changes.
Protect your sessions
Sign out when you use a shared or public computer.
If you think someone else is signed in to your account, use the option in your profile to sign out all other devices, then change your password.
Watch out for phishing
SimVoro will never ask for your password by email, chat or phone. Before you sign in, check that you are on our website, and be careful with links in messages you did not expect.
Keep codes private
Messages received on your numbers are visible only in your signed-in account. Never pass a verification code to someone who contacts you and asks for it: genuine platforms do not ask you to forward their codes.
If something looks wrong
If you see purchases or changes you do not recognise, change your password straight away and contact support. Tell us roughly when it happened — but never send us your password.