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Step-by-step guides for getting verification codes, paying with your wallet and travelling with an eSIM.
Getting started
- How to get a verification codeChoose a service and a country, take a temporary number, enter it on the platform and read your one-time code in your account.
- What is a travel eSIM?A travel eSIM is a digital SIM with a prepaid data plan for your trip. You install it with a QR code and keep your usual SIM for calls and texts.
SMS / OTP
- How charges and refunds workYou pay only when an SMS arrives. Until then the price is only reserved, and it is released automatically if no code comes through.
- Tips for receiving codesGet your code on the first try: use the number straight away, choose countries with a good track record and follow each platform's rules.
Wallet & payments
Travel eSIM
- How to install an eSIM on iPhoneInstall a travel eSIM on an iPhone with its QR code or by entering the details manually, then set it up for mobile data abroad.
- How to install an eSIM on AndroidInstall a travel eSIM on an Android phone with its QR code or activation code, then select it for mobile data and roaming.
- QR code or manual setup: which should I use?Both methods install the same eSIM. Scan the QR code when you can, and use the manual details when the code is on the same phone.
- Is my phone eSIM compatible?Check that your phone supports eSIM and is not carrier-locked before buying a travel plan, with the device list or a quick dial code.
- eSIM troubleshootingFix common eSIM problems: installation errors, no signal or no data after arrival, and what to check before contacting support.